FAQ: The house and our silk

How do you pronounce Soie Des Indoi?

Swa-des Indoi. The name is French for “silk of India”, and said aloud it echoes swadesh, the Hindi word for one’s own land.

Is every piece really 100% pure silk?

Yes. Every Soie Des Indoi piece is crafted in 100% pure, handwoven silk, ethically sourced from weaving communities across India.

Where does your silk come from?

We source from four of India’s great silk centres: Banaras, Kanchipuram, Bangalore and Gujarat. Each piece’s description tells you which silk it is made in.

What do you make?

Couture for women in pure silk, across silhouettes: lehengas, gowns, power suits and dresses. Our aim is to show how far Indian silk can go beyond the ways it is traditionally worn.

Why does my piece look slightly different from the photographs?

Handwoven silk carries the marks of the loom: small slubs, minor irregularities in the weave, and gentle variations in colour, texture and sheen. These make each piece one of a kind and are not defects.

Colours can also look different on screen depending on your device and lighting. If you’d like to see a colour more closely before ordering, write to us and we’ll help.

Do you sell ready-to-wear or standard sizes?

We sell standard-sizes only in case of sarees, if you don’t need stitched blouses. For other pieces, we don’t make ready-to-wear, and there are no standard sizes. Every Soie Des Indoi piece is created to the individual measurements of the woman who will wear it.

How do I share my measurements?

Send your measurements to support@soiedesindoi.com, and we’ll confirm them with you before payment. If you’re unsure how to measure, ask us and we’ll guide you through it.

Please measure carefully. We make your piece exactly to the measurements you confirm, so fit issues that come from those measurements aren’t eligible for exchange.

Can I customise the design or colour?

Yes, as long as we agree on the details before you pay. Tell us what you’d like along with your measurements, and we’ll confirm what’s possible, along with the price and timeline.

Once payment is made, the order is final. Any change after that is at our discretion and may affect the price and delivery date.

Can I cancel my order?

Orders can’t be cancelled once payment is made, because work on your piece, including sourcing and preparing the silk, begins right away. Please check your selection, measurements and delivery timeline before completing payment.

Which currency will I pay in?

Prices are shown in the local currency of the country you’re browsing from and include applicable taxes unless stated otherwise. For orders outside India, shipping and any customs duties are additional.

When will my order arrive?

Your estimated delivery timeline is shared at the time of payment and confirmed in your order confirmation. It is counted from the date your payment is successful.

I need my piece for a wedding or event. Can you deliver sooner?

Tell us your date before you pay, so we can confirm whether we can meet it. Once an order is placed, we deliver within the timeline shared at payment. Faster delivery is sometimes possible, but it depends on feasibility and may carry an additional charge.

Is shipping free within India?

Yes. Domestic shipping is included in the price of every piece, and we deliver to all serviceable pin codes. If yours isn’t serviceable, we’ll contact you to arrange an alternative.

Do you ship internationally?

We ship worldwide. International shipping is calculated at checkout based on the destination and the size of the parcel.

Customs duties and import taxes are set by the destination country and are paid by the recipient. We recommend checking with your local customs office before ordering. If a parcel is refused or returned because duties weren’t paid, the order isn’t eligible for a refund.

How do I track my order?

Once your order is dispatched, we’ll send tracking details by email and WhatsApp. You can also ask us for an update at any time at support@soiedesindoi.com.

Can I return or exchange my piece?

Because every piece is handcrafted to your measurements, we accept returns and exchanges only when something has gone wrong on our side:

–    You received a different design from the one you ordered.

–    The piece arrived damaged or with a manufacturing defect.

–    The piece wasn’t made to the measurements you confirmed with us.

We can’t accept returns for a change of mind, or for fit issues arising from the measurements you provided. Read the full Return, Exchange and Refund Policy on our website.

How do I raise a request?

Email support@soiedesindoi.com within 48 hours of delivery with your order number, clear photos of the piece, its tags and packaging, your unboxing video, and a short description of the issue.

Please don’t send anything back until we’ve approved the request. When the error is ours, we arrange the pickup and cover shipping both ways. The piece must be unworn, unwashed and unaltered, with all tags and packaging intact.

Why do you need an unboxing video?

A continuous, unedited video of your parcel being opened lets us verify any damage or error quickly and fairly. It’s required for any claim, so please record one when your order arrives.

Do you offer refunds?

Our standard remedy is a replacement. A refund is considered only in exceptional cases, such as when we can’t provide a correct or undamaged replacement. Approved refunds are made to your original payment method within 7 business days. International shipping charges and customs duties are non-refundable.

How should I clean my piece?

Professional dry cleaning only. Never wash pure silk at home, and follow the care instructions that come with your piece.

How should I store it?

Wrap your piece in soft muslin or cotton rather than plastic, and keep it somewhere cool and dry, away from direct sunlight. Store heavily worked pieces folded rather than hung, and refold them along new lines every few months so the silk and zari don’t crease permanently.

Any tips for wearing silk?

Apply perfume, deodorant and hairspray before you dress and let them dry, since they can mark silk. If a crease needs attention, a professional press is safest.

Still have a question? Write to us at support@soiedesindoi.com or through the contact page at soiedesindoi.com. We’re happy to help with measurements, customisation or anything else.